Jelani Lewis Ottawa Apple Store.png

APPLE

December 2014 - February 2020

Apple Inc. designs, manufactures and markets smartphones, personal computers, tablets, wearables and accessories, and sells a variety of related services. The Company's products include iPhone, Mac, iPad, and Wearables, Home and Accessories.

Roles & Responsibilities

Genius Admin, Sep 2019 - Feb 2020

  • Managed administrative paperwork and spreadsheets

  • Organized the Repair Technician's work plan and daily repair strategy

  • Connected with customers over the phone and via email regarding updates about the repair status of their device while addressing any concerns or questions the customer might have

 

Technical Specialist, May 2015 - Aug 2019

  • Provided insightful service to existing owners of Apple products

  • Created a positive experience for customers during Genius Bar appointments

  • Implemented technical support for iOS devices (iPhone, iPad, iPod)

  • Gave suggestions and recommendations to customers about their products in order to further enhance their experience with their device

  • Imposed problem solving strategies to find the root of customer questions and concerns

Specialist, Dec 2014 - May 2015

  • Represented exceptional and dependable products

  • Helped create a one-of-a-kind retail experience for customers that leave lasting impressions

  • Guided customers throughout a range of products, helping them find the one that fits their specific needs

  • Was a reliable resource for fellow employees in order to help strengthen our team

 

In-store Experiences:

 

Creative (2015-2018)

  • Facilitated group workshops on various topics that include devices, software, applications, and services

  • Conducted personal training sessions for customers with one year memberships

  • Connected with other Creatives in-store for guidance, instruction and learning material