SHOPIFY

April 2021 - Present

Shopify is the leading omni-channel commerce platform. Merchants use Shopify to design, set up, and manage their stores across multiple sales channels, including mobile, web, social media, marketplaces, brick-and-mortar locations, and pop-up shops. The platform also provides merchants with a powerful back-office and a single view of their business, from payments to shipping. The Shopify platform was engineered for reliability and scale, making enterprise-level technology available to businesses of all sizes.

Roles & Responsibilities

Support Advisor (Global), Shopify Inc., Ottawa, ON — Apr. 2021 - present

 

  • Passionately support internationally, localized Shopify merchants while tailoring the solution to their specific needs as the platform consistently updates

  • Manage multiple interactions with various types of merchants at once by maintaining a clear and personalized interaction  

  • Effectively communicate with support teams within Slack, sharing context and collaborating with colleagues to find solutions for our merchants

  • Driving impact within Support by storyboarding, hosting, editing and sharing weekly educational, training videos for Support Advisors to assist them with their merchant growth conversations

  • Team Contact (TC) when Team Lead is absent

  • Mentor and train new Advisors on the role and share best practices when in live interactions with merchants

  • Produced content with TikTok Team (Video 1) (Video 2)